My HP Victus is rebooting when I open a videogames sometimes

[noothsz]

Somehow, when I open Roblox to play a game, my laptop gets restarted, so it's quite worrying because It had been happening to me several times, and I don't know why... 
I have all graphics drivers updated, AMD and NVIDIA

Also my ram it's working fine, I upgraded it to 32gb ram and I don't think it's the ram since It didn't showed me any problems the first weeks... 

[Max3Aj]

@noothsz, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Random restarts during gaming—especially consistent ones like when launching Roblox—are definitely a red flag. Since your RAM and drivers seem fine, let's break down possible causes and steps to diagnose/fix the issue on your Victus 15-fb2000:

🔎Check for Critical Errors in Event Viewer

This can tell us what happened right before the reboot.Steps:

1. Press Win + X → Select Event Viewer.
2. Go to Windows Logs → System.
3. Look for entries with "Critical" or "Error" around the time of the reboot.
4. Especially check for:
   • Kernel-Power (Event ID 41) → indicates unexpected shutdown (could be PSU, overheating, etc.)
   • BugCheck or WHEA Logger → hardware errors.

🌡️Check for Overheating

Even a split-second thermal spike can cause a reboot, especially with Roblox being CPU-heavy at launch.Tools to use:

• HWMonitor or Core Temp for CPU/GPU temps.
• Radeon Software or GeForce Experience can also help.

💡 Tip: If temps shoot past 90°C and the system restarts, thermal protection is kicking in.
 

🧪Stress Test to Replicate Issue

Let’s see if your laptop reboots under stress.Try this:

• Run FurMark (GPU) or Prime95 (CPU).
• Also test with MemTest86 (bootable USB) just to rule out any subtle RAM issues.
• Monitor temps and fan speed.

⚙️Power Plan & Fast Startup Settings

Sometimes, Windows fast startup causes conflict after driver/hardware changes.Try this:

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck "Turn on fast startup".

Also, try setting the power plan to High Performance or AMD Ryzen Balanced.

🧩BIOS & Chipset Drivers

You mentioned drivers are up-to-date, but double-check:

• BIOS update from the HP Support website for your specific model (15-fb2000 series).
• AMD chipset driver from AMD's site.

If there's a mismatch or outdated BIOS, that can cause issues when RAM is upgraded too.

🧯Disable Auto-Restart to Catch a BSOD

Sometimes, it's crashing to a blue screen too fast to see.To pause the reboot:

1. Press Win + R → type sysdm.cpl → Enter.
2. Go to Advanced > Startup and Recovery > Settings.
3. Uncheck Automatically restart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support