My envy laptop won't charge. When I plug it in it does not show it's charging..

[Tippy123]

My envy laptop won't charge. When I plug in the charger it does not show it's charging.  Anyone know what the problem could be?

[Garp_senchau]

@Tippy123, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy x360 14 inch 2-in-1 Laptop PC (Model 14-fa0000 series) is not charging, try the following troubleshooting steps:

Check the Power Adapter and Cable:

• Ensure that the power adapter and cable are securely connected to both the laptop and a functional power outlet.
• Check for any visible damage on the cable and power adapter. If there's any physical damage, consider using another power adapter.

Inspect the Charging Port:

• Look into the charging port on your laptop for any debris or damage. Use a soft brush or compressed air to clean any dust in the port.

Verify Indicator Lights:

• On the HP Envy x360, the AC adapter and battery light can provide insights:
  • White light: Indicates that the battery is fully charged.
  • Amber light: The battery is charging.
  • Blinking Amber light: The battery has reached a low charge level and the adapter is not connected properly.

Try a Different Power Outlet:

• Plug the adapter into a different outlet to rule out any issues with the specific outlet you are using.

Perform a Hard Reset:

• Disconnect the power adapter.
• Press and hold the power button for 15 seconds to perform a hard reset.
• Reconnect the power adapter and check if the laptop starts charging.

Inspect Battery Status:

• Make sure that the battery is properly installed in its compartment. If possible, reseat the battery.

Check System for Updates:

• Ensure that your system firmware and drivers are up to date. Use HP Support Assistant to automatically find software and driver updates.

Use the Correct Power Adapter:

• Ensure you are using the original charger provided with your HP laptop, or an HP-approved replacement. Some third-party chargers may not be compatible.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,