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‎05-29-2025 06:03 AM

HP Recommended
Product: HP Envy x360 14 inch 2-in-1 Laptop PC 14-fa-0000 (8Z8P5AV)
Operating System: Microsoft Windows 11

My laptop shuts down unprompted at random times.  Also, sometimes the start button light flashes slowly on and off and I can't get the screen up

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1 REPLY 1

‎05-31-2025 07:19 AM

HP Recommended

@MichaelF1961, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand your HP Envy x360 14" 2-in-1 Laptop (14-fa0000) is shutting down randomly and sometimes shows a slow blinking power button light, with the screen not turning on. Let's walk through some steps to diagnose and resolve this.

 

Perform a Hard Reset

This helps clear any residual electrical charge that might be causing power issues:

  • Turn off the laptop completely.
  • Unplug the AC adapter.
  • Press and hold the power button for 15 seconds.
  • Reconnect the power adapter and try turning it on.

Check for Overheating or Hardware Issues

Random shutdowns can be caused by overheating or hardware faults:

  • Ensure the vents are clean and not blocked.
  • Use the HP PC Hardware Diagnostics tool:
    • Turn off the laptop.
    • Press Esc repeatedly, then F2 to open diagnostics.
    • Run the System Test and Battery Test.

Update BIOS and Drivers

Outdated firmware can cause instability:

Check Windows Event Viewer

To identify what’s triggering the shutdown:

  • Press Win + X → Event Viewer.
  • Go to Windows Logs > System and look for Critical or Error entries around the time of shutdown.

Power Button Light Blinking (Sleep Mode or Fault?)

A slow blinking light often indicates Sleep Mode. If the screen doesn’t wake:

  • Try pressing Win + Ctrl + Shift + B to reset the display driver.
  • Connect to an external monitor to check if the display is the issue.

Battery and Adapter Check

Use the HP Support Assistant to test battery health:

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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