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- My laptop switched off and won't switch on

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06-02-2025 02:41 PM
@Hithereimnice, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Charger Issues
Check if the charger is working properly.
Try another charger if you have one.
Battery Problem
If your battery is removable, take it out and try running the laptop with just the charger.
Software Glitch
Try restarting in Safe Mode to see if it shuts off again.
Update drivers (especially battery and graphics).
Hardware Issue
Run a hardware diagnostic (press F2 or Esc when the laptop starts).
Run a extensive system test.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee