My touchscreen isn't working

[JC-Simba]

Hey I bought a new omnibook, my touch screen just stops working. I don't know why, it is a new computer..

[Hawks_Eye]

Hi @JC-Simba 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing that. Having touchscreen issues on a brand-new system can feel pretty discouraging, but let’s walk through a few practical steps to help you restore full functionality.

Reboot the Omnibook: Sometimes, a simple restart can resolve temporary glitches. Make sure to save your work before doing this.

Update Drivers:

• Visit the HP Support website.
• Enter your model number to find the latest drivers for your Omnibook.
• Download and install the touchscreen driver or any relevant updates.

Check Touchscreen Settings:

• Open the Control Panel.
• Go to "Hardware and Sound".
• Select "Pen and Touch" and ensure that the touch settings are properly configured.

Run Windows Troubleshooter:

• Type "Troubleshoot" in the Windows search bar and select it.
• Choose "Additional troubleshooters".
• Find and run the "Hardware and Devices" troubleshooter.

Inspect for Physical Damage: Ensure there are no visible damages on the screen which might interfere with its functionality.

Perform a System Restore: If the issue started recently, you might want to restore your system to an earlier point when the touchscreen was working.

If none of these restore your touchscreen, there might be a deeper configuration or hardware issue. Let me know how it goes.

You're not alone in this—let’s make sure that new Omnibook feels as reliable as it should.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye