New problems with my comuter

[PerSw]

My computor. Earlier I had problem with some apps stopping to function when I used them. From last one week or so there are apps I have installed and have used earlier - but they do not open up so I can use them when I click the exe file for them. Often nothing happens, but if a select run as administrator the process starts but and shows a new app window for few secconds, but then the process is stoped and NOTHING happens. 

[VikramTheGreat]

Hi @PerSw,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This behaviour, apps not opening unless you run them as administrator, and even then closing immediately, usually points to corrupted system files, registry issues, or permission conflicts. Here’s the HP and Windows troubleshooting process:

Step 1: Check for Corrupted System Files

Run System File Checker:

1. Open Command Prompt (Admin).
2. Type: sfc /scannow
3. Press Enter and wait for the scan to complete. 
   • If errors are found, Windows will attempt to repair them.

Step 2: Run DISM Tool

To repair Windows image: DISM /Online /Cleanup-Image /RestoreHealth

This ensures system components are healthy.

Step 3: Check Event Viewer

• Press Win + X → Event Viewer → Windows Logs → Application.
• Look for errors related to the apps that fail to start.
• This can indicate missing DLLs or permission issues.

Step 4: Create a New User Profile

Sometimes the user profile is corrupted:

• Settings → Accounts → Family & other users → Add someone else to this PC.
• Log in with the new account and test the apps.

Step 5: Update Windows & Drivers

• Go to Settings → Update & Security → Windows Update.
• Install all pending updates.
• Update drivers from HP: 👉 Official HP® Support

Step 6: Check Antivirus or Security Software

• Some security updates or antivirus programs block app execution.
• Temporarily disable the antivirus and test.

Step 7: Repair or Reset Apps

• For Microsoft Store apps:
  • Settings → Apps → Select App → Advanced Options → Reset.
• For desktop apps:
  • Reinstall the application.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[PerSw]

Thanks, did not work, see my notes below:

Step 1: Check for Corrupted System Files Run System File Checker: Open Command Prompt (Admin). Type: sfc /scannow Press Enter and wait for the scan to complete.  If errors are found, Windows will attempt to repair them.   Result: Did not find any.

Step 2: Run DISM Tool To repair Windows image: DISM /Online /Cleanup-Image /RestoreHealth This ensures system components are healthy.   Result message: The operation completed successfully.

Step 3: Check Event Viewer Press Win + X → Event Viewer → Windows Logs → Application. Look for errors related to the apps that fail to start. This can indicate missing DLLs or permission issues.   Result: I cannot see anything special.

Step 4: Create a New User Profile Sometimes the user profile is corrupted: Settings → Accounts → Family & other users → Add someone else to this PC. Log in with the new account and test the apps.   Result: Done, do not work. Still same problems.

Step 5: Update Windows & Drivers Go to Settings → Update & Security → Windows Update. Install all pending updates. Update drivers from HP:  👉 Official HP® Support   : How to do this???? HP Drivers?

Step 6: Check Antivirus or Security Software Some security updates or antivirus programs block app execution. Temporarily disable the antivirus and test.   Result: Closed security Apps, but didn´t see how to stop Norton 360.

Step 7: Repair or Reset Apps For Microsoft Store apps: Settings → Apps → Select App → Advanced Options → Reset. For desktop apps: Reinstall the application.   Result: Done some.

[VikramTheGreat]

Hi @PerSw,

Thank you for getting back and letting me know that the issue is still not solved after trying all the steps.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support