Not opening browser

[MaryanaK]

HP pavilion x 360 Covertible 15-erooo

[Garp_senchau]

@MaryanaK, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Pavilion x360 Convertible 15 laptop is experiencing issues with opening browsers, here are some steps you can follow to troubleshoot and resolve the problem:

Restart Your Computer: Sometimes a simple restart can resolve temporary glitches. Shut down your computer completely and then power it back on.

Check Internet Connection: Ensure that your laptop is connected to the internet. You can try connecting to a different network to see if the browser opens.

Update the Browser: If your browser isn't opening, it could be due to an outdated version. Try updating your browser to the latest version.

Clear Cache and Cookies: Sometimes, clearing the cache and cookies can fix problems that might be causing the browser not to open. You can usually find this option in the browser's settings or preferences menu.

Disable Browser Extensions: Extensions can sometimes interfere with browser functionality. Try disabling them to see if the browser starts working.

Use a Different Browser: If one browser isn't opening, try using another browser to see if the issue is specific to a certain browser.

System Updates: Ensure your operating system is up to date. Sometimes system updates include fixes for known issues with browsers.

Virus Scan: Run a full virus scan using a reliable antivirus program to ensure there are no malicious programs affecting your browser.

Check for Software Conflicts: Make sure that there are no applications or security settings that might be blocking the browser.

Reinstall the Browser: If all else fails, you may need to uninstall and then reinstall the browser.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,