OMEN GAMING HUB PROBLEM

[bunny2802]

I HAVE OPENED GAMING HUB WITH MY ADMIN ACCOUNT AND ALSO TRIED RUNNING IT AS ADMINISTARTOR BUT STILL I CANT ACCESS OPTIMITER SETTINGS. IT KEEPS SAYING ADMIN PRIVILAGE REQUIRED LOG IN YOUR WINDOWS WITH ADMIN ACCOUNT. IT STARTED APPERING PAST 1 MONTH BEFORE THAT IT WAS OK AND I HAVE TIRED REPAIRING, RESETING AND REINSTALLING THE GAMING HUB BUT IT DOES'NT LET ME USE IT. I NEED HELP AS IT AFFECT MY GAMING EXPIRENCE AND I GET FRAMEDROPS.

[Deep_World]

Hi @bunny2802,
 
Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which version of Windows are you currently running (Windows 10 or Windows 11, and the build number if possible)?
• Did this issue start after a Windows update or a Gaming Hub update about a month ago?
• Are you using any third‑party antivirus or security software that might be restricting permissions?

Troubleshooting steps you can try:

1. Check Windows account type
   • Go to Settings > Accounts > Your info and confirm that your account is listed as Administrator.
   • If you’re part of a domain or organization account, sometimes extra restrictions apply.
2. Run Gaming Hub with elevated privileges
   • Right‑click the OMEN Gaming Hub shortcut → Properties → Compatibility tab → check Run this program as administrator.
   • Apply and restart the app.
3. Verify OMEN Gaming Hub services
   • Press Win + R, type services.msc, and check if the OMEN Gaming Hub service is running. If it’s stopped, try starting it manually.
4. Check Windows User Account Control (UAC)
   • Go to Control Panel > User Accounts > Change User Account Control settings.
   • Set it to the default level (not “Always notify”), then restart your PC.
5. Update drivers and BIOS
   • Use HP Support Assistant or the HP website to ensure your chipset, GPU, and BIOS are fully updated. Sometimes Optimizer features depend on these updates.
6. Create a new test admin account

• Add a new local administrator account and try running Gaming Hub there. This helps confirm if the issue is tied to your current profile.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World