Omnibook X Flip 14 2-in-1 laptop is always in touch/tablet mode

[JerEdwin]

Since starting up my new Omnibook 2-in-1 yesterday, it's been constantly in touch/tablet mode in some aspects, even when the laptop is in standard laptop position.

For example, Windows Explorer acts as if in touch mode all the time, with touch spacing and check boxes showing (even though "Item check boxes" is always unchecked). The taskbar is constantly in touch mode: oversized when it pops up, and then collapses to the flat bar. However, when in standard laptop mode, I do have proper access to the keyboard and touchpad. When I flip the screen past the 180 degree mark toward being a tablet, both keyboard and touchpad act properly by being inactivated. So it seems it's not a sensor issue.

All updates have been implemented: Windows Updates, Microsoft Store updates, and HP drivers and updates (the Support Assistant shows up to date with software and drivers).

I've tried a hard reset, and all the HP diagnostic tools show no problems. Check your operating system shows "No issues found" across the board.  Run hardware diagnostics tests showed no problems (I ran the two fast tests).

Can someone please suggest a solution?

Needless to say, it's very disappointing facing this from Day 1.

[VikramTheGreat · Accepted solution]

Hi @JerEdwin,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

We truly understand how disappointing it must feel to experience this behavior with your brand-new HP OmniBook X Flip, especially right from the very first day. Thank you for already taking the time to update Windows, HP drivers, and run the diagnostics. We appreciate the thorough steps you’ve taken so far.

The behavior you described is related to the graphics driver. To resolve this, please update your system with the AMD High-Definition Graphics Driver (SoftPaq SP163067 Release date: Sep 4, 2025), available at the link below:

👉  HP OmniBook X Flip 2-in-1 Laptop Next Gen AI 14-fk0033dx (B6QE6UA) Software and Driver Details)

Once the update is installed, restart your laptop, and the touch/tablet mode issue should be corrected.

If you continue to notice any unexpected behavior after applying this update, please let us know. We’ll be glad to work with you until this is fully resolved.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support

[JerEdwin]

Thank you for your reply. I was very busy and wasn't able to respond until now.

Before you posted your response, I did a complete factory re-install of Windows 11 using the HP Cloud Recovery Tool. That resolved the problem. So, I wasn't able to try your suggestion. Thank you, and hopefully your response can be tried in the future if I or someone else needs it.