Omnibook ultra flip

[Hamudq]

hello,

I Have omnibook ultra flip for one week and im facing nothing other than problems with this machine.

1.first day after complete the initial setup there was a problem with touchpad glitch and not working.  I run the Windows update and update the driver  but the problem still appears from time to time .

2. The second problem when I take the laptop from my bag and open the screen the laptop stuck on tablet mode so the touchpad not working and fingerprint wont work until I move the laptop or close the screen and open it again. 

3.battery life is so ok . 5~6 hours with normal use . I don't know if it needs some time to give the full performance. 

4.touchpad some time click by itself and keeps doing this until I touch the screen and then it back to normal.

Hope HP fix these bugs whith updates because these bugs make the laptop really unreliable. 

[Irfan_06 · Accepted solution]

Hi @Hamudq,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing multiple issues with your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the PC and then connect it to the wall.

4) Power on the PC.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Hamudq]

I think bios update fixed most of these problems.  Hope everything works well from now on .

[Irfan_06]

Hi @Hamudq,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support

[SSomnibookultra]

Oh me too! Mine hasn't been able to charge since I purchased it 2 months ago. Took the customer support weeks and several escalations to get a technician to come over and guess what, it is still not charging after getting the battery replaced. The worst purchase I've ever made. even the technician (a third party) claimed that dealing with HP is a nightmare.