OneNote freezing

[john-technegol]

HP OmniBook X Flip 14

I'm having an issue where OneNote keeps freezing and not responding.

One of the solutions I have found is to install an older graphics driver from July 2024, where can I find this?

Thanks

[VikramTheGreat]

Hi @john-technegol,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You’re on the right track. Rolling back to an older graphics driver can often resolve OneNote freezing issues on Windows 11. Here’s how you can get the July 2024 graphics driver for your HP OmniBook X Flip 14:

HP provides official drivers for your model on its support page. You can access it here:
👉 Official HP® Support

Steps to Find the July 2024 Graphics Driver

1. Go to the HP Support page linked above.
2. Enter your exact model number (e.g., 14-fm0000) if prompted.
3. Select your Operating System:
   Windows 11 version 24H2 or 25H2 (64-bit).
4. Scroll down to the Driver-Graphics section.
5. Look for older versions; HP usually lists previous releases under “Previous Versions” or “All Drivers.” 
   • The July 2024 driver should appear with a date in the description.
6. Download and install it manually.

Alternative Sources

If HP’s site only shows the latest driver:

• Use HP Support Assistant (preinstalled or downloadable from HP) to check archived drivers.
• For Intel Arc or NVIDIA GPUs, you can also use their official archives: 
  • Intel Driver & Support Assistant
  • Official Advanced Driver Search | NVIDIA.

💡 Tip: Before installing the older driver, uninstall the current graphics driver via Device Manager → Display adapters → Uninstall device, then restart and install the downloaded version.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[john-technegol]

Thank you for the reply VikramTheGreat,

The only previous version on the HP website is from September 2025. It's an AMD Graphics driver I have tried on the AMD website also but I don't think they have any drivers for the AMD grahics on an HP device.

We purchased the laptop in August 2025 so that may be why the HP site doesn't list any earlier drivers for this model.

Thanks

John

[VikramTheGreat]

Hi @john-technegol,

Thank you for getting back and letting me know. Please help me with the complete model number of the pc, so I can try to find all the help.

Regards
VikramTheGreat

[john-technegol]

Thanks for trying to help VikramTheGreat,

Here are the details..

Material Number: BH3E8EA#ABU
Material: Description HP OmniBook X FlipNGAI 14-fk0007na
EAN/UPC: 199251108747

I bought this laptop for my daughter in August so she could start university in October, but she’s had constant issues with OneNote not responding. I’ve already tried all the usual fixes clearing the cache, repairing Office, disabling hardware acceleration, setting max graphics performance, rolling back drivers, etc. I work in systems development and support, so I’m confident these steps were done correctly.
The problem has caused her to fall behind with her work and a lot of stress. I’ve since bought her a Microsoft Surface Pro, which runs OneNote flawlessly. That proves to me the issue is with the laptop itself, not OneNote or Windows. I’ll be trying to return it as it’s clearly not fit for purpose.

Regards

John

[VikramTheGreat]

Hi @john-technegol,

Thank you for getting back and providing the details.

We understand how frustrating it is when a new HP OmniBook X Flip laptop does not perform as expected, especially when it impacts important tasks like university work. Thank you for sharing the detailed troubleshooting steps you’ve already taken.

Recommended HP Actions

1. Update HP Drivers and BIOS
   • Use HP Support Assistant to check for all critical updates: 
     • BIOS
     • Chipset
     • Graphics drivers
     • Storage firmware
   • Download HP Support Assistant:
     👉 HP Support Assistant | HP® Support

Or manually update from your product page:
👉 HP OmniBook X Flip 14 inch 2-in-1 Laptop Next Gen AI PC 14-fk0000 | HP® Support

1. Run HP Hardware Diagnostics 

• Restart the laptop and press Esc → F2 to access HP PC Hardware Diagnostics UEFI.
• Run a System Test and Component Tests (memory, storage).
• Guide:
  👉 HP PC Hardware Diagnostics | HP® Support

2. Check Graphics Settings 

• In Windows Settings → Display → Graphics, set OneNote to Power Saving (Integrated GPU).
• In Office → Options → Advanced, enable Disable hardware graphics acceleration.

3. Repair Windows Components 

• Run System File Checker and DISM: sfc /scannow
• DISM /Online /Cleanup-Image /RestoreHealth

4. If Issue Persists

• Please contact HP Support for repair or replacement options: 👉 HP Contact Support
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat