Origanal Hp 140w charger not charge laptop but 65W charger does

[Riley59]

HI all

I have tried my 140w hp spectre original charger and it just stopped working but when I tried my mums envy 65w charger it work perfectly fine and charges my hp spectre. (WHAT SHOULD I DO)

Thanks in advanced

[zoey7886]

@Riley59, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the charger issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It looks like your original 140W HP Spectre charger is not working, but your mum's 65W Envy charger is able to charge your laptop. Here are some basic troubleshooting steps to help you resolve the issue:

Check the Charger & Cable:

• Inspect the charger, cable, and connector for any physical damage, bent pins, or frayed wires.
• Try using another power outlet to rule out any issues with the socket.

Perform a Hard Reset:

• Disconnect the charger and remove all external devices.
• Press and hold the power button for 15-20 seconds to discharge residual power.
• Reconnect the 140W charger and check if it works.

Check the Power LED Indicator:

• If the charging port has an LED light, check if it turns on when plugged in.
• No light could indicate an issue with the charger or the port.

Try a Different Charger (if available):

• If possible, try another 140W HP charger to confirm if the issue is with the adapter or the laptop.

Checking Charger in UEFI (HP Hardware Diagnostics)

To test if the charger is detected at a hardware level:

1. Turn off your laptop.
2. Press the Power button and immediately tap the "Esc" key repeatedly until the Startup Menu appears.
3. Press F2 to open HP Hardware Diagnostics (UEFI).
4. Navigate to Component Tests > Power Adapter Test.
5. Select Run Once and follow the on-screen instructions.
6. If the test fails, your charger may be faulty and needs replacement.

Hope this helps!  

Take care, and have an amazing day!  

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Regards,