Pavilion - touchpad mouse is disabled

[yh73]

Touchpad mouse on my pavilion cones and goes and now seems permanently gone. Tried device manager and can’t find it there. Suspect it’s under Other devices and updated all the drivers. No luck.

[zoey7886]

@yh73, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Pavilion! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your touchpad might be disabled at the BIOS level or due to a driver issue. Here are some troubleshooting steps you can try:

1. Enable Touchpad Using Keyboard Shortcuts

• On most HP Pavilion laptops, the touchpad can be enabled/disabled using Fn + F6, Fn + F7, or Fn + F9 (varies by model). Try pressing the key with a touchpad icon.

2. Check Touchpad Settings in Windows

1. Go to Settings > Devices > Touchpad.
2. Make sure the touchpad is enabled.

3. Check BIOS Settings

1. Restart your laptop and press Esc or F10 to enter BIOS.
2. Look for a setting related to the touchpad (under Advanced or Integrated Peripherals) and ensure it's enabled.
3. Save changes and exit.

4. Show Hidden Devices in Device Manager

1. Open Device Manager.
2. Click View > Show hidden devices.
3. Check under Mice and other pointing devices or Other devices.
4. If you find a device with a yellow triangle, right-click and select Update driver.

5. Reinstall Touchpad Driver

1. Open Device Manager.
2. Go to Mice and other pointing devices.
3. Right-click on your touchpad (if visible) and Uninstall device.
4. Restart your laptop—Windows should automatically reinstall the driver.
5. If the touchpad still doesn’t work, manually download and install the latest driver from HP official website.

6. Perform a Power Reset

1. Turn off your laptop.
2. Unplug the charger and remove the battery (if removable).
3. Press and hold the power button for 30 seconds.
4. Reconnect everything and turn the laptop on.

If none of these steps work, the issue could be hardware-related. Let me know how it goes! 😊  

Take care, and have an amazing day!  

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Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

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Take care, and have an incredible day ahead! 

Regards, 

Akhi_H