Pen will not work

[Katiegradie]

What I can find says the MPP2.0 Tilt pen is compatible with my Envy x 360, but it will not work at all.  It is the non-bluetooth version.  Do I need to return/exchange it?  What pen should I get if not this one for my daughter to use an art app?

[Hawks_Eye · Accepted solution]

Hi @Katiegradie 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how disappointing it feels when the pen doesn’t respond at all, especially after you’ve already checked compatibility with your Envy x360. Thank you for the effort you’ve put in so far—it helps narrow down the situation.

Here are some important points to clarify before you consider returning or exchanging the pen:

• The non‑Bluetooth MPP 2.0 Tilt Pen is designed to work directly with touchscreens that support Microsoft Pen Protocol (MPP). It should write on the screen without needing pairing.
   
• If the pen does not produce any input, the most common reasons are:
  • The notebook model does not have an active digitizer layer (some Envy x360 models are touch‑only, not pen‑enabled).
  • The pen tip or internal battery is not functioning.
  • The screen is not recognizing active pen signals, only touch.

 

Steps to confirm compatibility and function

Check your notebook’s specifications

• Go to HP’s support page for your exact Envy x360 model: HP Product Support.
• Verify under “Specifications” that it lists active pen support or MPP compatibility. If it only lists “touchscreen,” the pen will not work.

Test the pen on another compatible HP device

• If possible, try the pen on another HP notebook known to support MPP pens.
• If it works there, the issue is with the notebook’s compatibility rather than the pen itself.

Check the pen’s battery and tip

• Ensure the pen is fully charged.
• Inspect the tip—if it is loose or damaged, replace it with a spare tip.

Windows Ink settings

• In Windows 11, go to Settings > Bluetooth & devices > Pen & Windows Ink.
• Even though this pen is non‑Bluetooth, the settings page should allow customization once the pen is detected by the screen.

 

If the pen is not compatible

• For drawing and art apps, you will need a pen that matches your notebook’s digitizer technology.
• If your Envy x360 model does not support MPP pens, the correct option would be a touch‑only stylus (capacitive type), though these lack pressure sensitivity.
• If your model does support MPP, then the HP Rechargeable MPP 2.0 Tilt Pen is the right choice. You can review it here: HP Rechargeable MPP 2.0 Tilt Pen.

You don’t necessarily need to return the pen unless your Envy x360 model is not pen‑enabled. The key step is to confirm whether your specific notebook supports active pen input. If it does, the MPP 2.0 Tilt Pen should work once charged and with a good tip. If it doesn’t, then a different type of stylus is required.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye