Pin and passwords not accepted

[Tom902]

Something happened and your pin isn't available.  Click to set up pin again

[Max3Aj]

@Tom902, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP All-in-One Desktop (27-cr0000a, Windows 11) is showing "Something happened and your PIN isn't available," and you're unable to log in using your password or PIN, here are several solutions you can try:

Option 1: Sign in with Password Instead of PIN

1. On the login screen, click "Sign-in options" below the PIN box.
2. Choose the password icon (usually a key).
3. Enter your Microsoft account password (or local account password).
4. If your password isn't working or is also rejected, proceed to the next steps.

Option 2: Restart & Try Safe Mode

1. On the sign-in screen, hold Shift and click Power > Restart.
2. Your PC will boot into the Windows Recovery Environment (WinRE).
3. Choose:
   • Troubleshoot > Advanced Options > Startup Settings > Restart.
4. When you see options, press 4 or F4 to boot into Safe Mode.
5. Try signing in again with your password or reconfiguring the PIN.

Option 3: Reset PIN from Safe Mode or Normal Mode

If you're able to sign in using your password (after Safe Mode or from sign-in options):

1. Go to Settings > Accounts > Sign-in options.
2. Under PIN (Windows Hello), choose Remove.
3. After removing, restart the PC.
4. Go back and choose Set up PIN again.

Option 4: Reset Microsoft Account Password Online

If you're using a Microsoft account and the password isn't accepted:

1. Visit https://account.live.com/password/reset.
2. Follow the instructions to reset your password.
3. Try logging in again using the new password, then reconfigure the PIN.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support