Ran out of battery, charger not working since today

[ARJCT]

My laptop ran out of battery and the charger doesn't seem to be working. I've used it last night and it was okay, it just stopped charging all of a suden.

[Hawks_Eye · Accepted solution]

Hi @ARJCT 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation—it's understandably concerning when a device suddenly stops charging after working fine. 

Let’s walk through a few steps that may help resolve this:

 

1. Check the Power Adapter and Cable

• Inspect the charger for any visible damage, bent pins, or fraying.
• If possible, test the charger with another compatible device to confirm it's functioning.
• Try a different wall outlet to rule out power source issues.

 

2. Inspect the Charging Port

• Use a soft brush or compressed air to gently clean the USB-C charging port.
• Look for any debris or obstruction that might be preventing a proper connection.

 

3. Perform a Power Reset

• Disconnect the charger and any peripherals.
• Press and hold the power button for 30–40 seconds to discharge residual power.
• Reconnect the charger and check for any LED activity near the port.

 

4. Run Hardware Diagnostics

• Power on the laptop and repeatedly press F2 to enter HP Hardware Diagnostics.
• Run the battery and AC adapter tests to check for hardware faults.

 

5. Update BIOS and Drivers

• Visit the HP Spectre x360 - 13-ac076nr support page and check for any available BIOS or chipset updates.
• Install updates carefully and restart the device.

If none of these steps restore charging, the issue may lie with the internal power connector or the battery itself. If needed, I can guide you through checking warranty options or service procedures. 

Let me know how it goes—we’ll take it one step at a time.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye