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‎06-08-2025 05:28 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V4AV)
Operating System: Microsoft Windows 11

I have a ENVY 360 6 months out of warranty which has a broken right hand hinge causing the screen to separate and the corner of the screen has cracked, how do I get this repaired? 

 

It has no other damage and is clearly a result of poor manufacturing in the fixing of the hinge. 

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2 REPLIES 2

‎06-08-2025 06:35 AM

HP Recommended

Is is possible that HP may  repair it even out of warranty.  The warranty starts when you received received the system which may be different from the manufacturing date.

 


Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
Click here to read how to dispute a warranty.

It might be useful to lubricate the hinge as I suspect that caused the problem.
This discussion is about using a toothpick to lubricate a MacBook hinge.
Or just do a general search

Let me know what you find out.

 

 

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‎06-08-2025 12:58 PM

HP Recommended

It is definitely out of warranty. 

 

I am having difficulty locating a service repair shop.

 

Can this be repaired as warranty as it is a manufacturing defect ?

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