Scanner Faliure

[PatriciaH1962]

I have just purchased a HP OfficeJet8015e. I keep getting Scanner Faliure. I have disconnected and of course turned te power off. It comes back Scanner Faliure. Please help

[zoey7886]

@PatriciaH1962, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the scanner failure! 

We're thrilled to have the opportunity to assist you and provide a solution.  

A "Scanner Failure" error on your HP OfficeJet 8015e usually indicates a hardware or software issue. Try the following troubleshooting steps:

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds and then plug it back in.
• Turn the printer back on and check if the error persists.

Check the Scanner Light

• Lift the scanner lid and check if the scanner light turns on when you try to scan.
• If the light does not turn on, there may be a hardware issue.

Update Firmware & Drivers

• Ensure your printer firmware is up to date. You can update it via the HP Smart App or from HP support website.
• Also, update your computer’s printer drivers.

Check for Stuck Scanner Mechanism

• Open the scanner lid and gently move the scanner bar to see if it’s stuck.
• If there’s any obstruction, carefully remove it.

Perform a Factory Reset

• On the printer’s control panel, go to:
  Setup → Printer Maintenance → Restore Factory Defaults
• Confirm the reset and wait for the printer to restart.

I hope this helps!

Take care, and have an amazing day!  

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Regards,