Screen Rotation Not Working (HP OmniBook X Flip)

[TTR6391]

I recently purchased an HP OmniBook X Flip Laptop (Win 11). Only a couple of weeks in and my screen will not auto rotate at all. I have to do this manually and I have no Rotation Lock button. I have tried re-installing sensor drivers and nothing changed. Am I missing a setting somewhere? I have also finished all of the updates for the computer. 

[VikramTheGreat]

Hi @TTR6391,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP OmniBook X Flip Laptop won’t auto-rotate the screen, especially when there’s no Rotation Lock button and reinstalling sensor drivers didn’t help. Let’s walk through a few steps to resolve this.

Step 1: Confirm Auto-Rotation Is Enabled

1. Go to Settings → System → Display.
2. Scroll down and look for Rotation Lock. 
   • If it’s missing, your device may not be detecting tablet mode correctly.
   • Try physically rotating the device to trigger the sensor.

Step 2: Check Tablet Mode Settings

1. Go to Settings → System → Tablet.
2. Set “When I use this device as a tablet” to “Always ask me before switching” or “Don’t switch”.
3. Try toggling between laptop and tablet mode by folding the screen.

Step 3: Enable Sensors in Registry (Advanced)

Sometimes the rotation sensor is disabled in the registry:

1. Press Windows + R, type regedit, and press Enter.
2. Navigate to: 
3. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation
4. Ensure the value of Enable is set to 1.

Step 4: Check Sensor Monitoring in Services

1. Press Windows + R, type services.msc, and press Enter.
2. Look for Sensor Monitoring Service.
3. Make sure it’s running and set to Automatic.

Step 5: Run HP Diagnostics

HP provides a built-in tool to test sensors:

1. Restart your laptop and press Esc repeatedly → then press F2.
2. In HP PC Hardware Diagnostics UEFI, go to Component Tests → Sensors.
3. Run the test and follow the instructions.

🔗 HP Notebook PCs - Switch between tablet and desktop modes and change the screen rotation (Windows) |...

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[TTR6391]

Thank you, but none of the solutions worked.

[VikramTheGreat]

Hi @TTR6391,

Thank you for letting me know that you still have trouble.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[kaylamarie0291]

I've also had this problem and tried all of your suggested fixes to no avail. Can you help me as well? Thank you.

[VikramTheGreat · Accepted solution]

Hi @TTR6391,

Welcome to the HP Support Community!

We noticed that this thread hasn't had any updates in a while, since the previous post looks like it has not fixed the issue, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

Since the 2-in-1 feature is a key part of this device, we want to help you get it working smoothly again.

This issue is usually related to the graphics driver. Please update your system with the AMD High-Definition Graphics Driver (SoftPaq SP163067) from the HP support page below:

  Official HP® Support)

Once installed, restart your laptop and the auto-rotation option should return, allowing you to switch seamlessly between laptop and tablet modes.

If you still face the same problem after the update, please let us know. We’ll be glad to assist you further until everything works as expected. 

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support

[TTR6391]

This worked!!! Thank you so much!! 

[Kabir0808]

Worked...great! Don't know the relation but my guess this was a software issue as I tested the product after purchasing. Showed problem after updating various drivers and softwares. Thank you!