Serial Number Invalid

[ImproperSubset]

I bought an HP OmniBook X Laptop 14-fe0087nr SKU: A3QT5UA#ABA for my niece. She reports that the machine does not boot after one day when the monitor flashed a rainbow of colors and then stopped. She's had her local technical support attempt to boot it with no success, including removing and replacing the battery. I believe the PC is still under warranty. It's less than a year old. When I try to register it, the support site says that the serial number is invalid. I've copied the serial number directly out of the invoice email (which matches the number on the case) and pasted it into the form. So, I'm sure that the number is correctly entered. How do I proceed?

[Sneha_01]

Hi @ImproperSubset ,

Welcome to the HP support community.

Thank you for reaching out to HP support. We are sorry to hear about the issues you are experiencing with your HP OmniBook X Laptop 14-fe0087nr. We understand that the laptop is not booting properly after the monitor displayed a rainbow of colors, and that attempts to resolve the issue through local technical support have been unsuccessful.

To assist you further, we kindly ask that you provide the serial number of the device. The serial number is required to verify warranty status and help us proceed with troubleshooting or any warranty-related services.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

[ImproperSubset]

I sent a private message to the HP rep who replied. It's been several days and I haven't gotten a response. Is there a more general way to reply? Should the private message have been addressed to someone or some list other than the rep who replied to my initial post?

[Max3Aj]

Hi @ImproperSubset, Thank you for your response. 

Could you please send us a private message once again with the requested information. 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj

[ImproperSubset]

I will send a private message. You didn't say to who I should send it. You said "us". Do you mean you and also the previous HP representative who never responded? Do I really need to elaborate again? It's all there in the first message which is publically available on the forum. The issue isn't with a printer it's with a laptop. As I said in that original post. 

[ImproperSubset]

Dear HP Support,

I am extremely disappointed with the way my warranty issue is being handled. The response I received from your support representative simply repeated steps I explicitly stated I had already taken in my initial message. This suggests a generic, copy-paste approach rather than genuine engagement with my issue. You have still not even clarified the actual process for obtaining warranty service.

At no point has HP explained what is required to move forward or how this messaging process fits into the warranty claims system. Is this back-and-forth truly necessary? Is there a defined path to a solution? Right now, it feels like HP is more interested in deflecting complaints than addressing them. 

I have long considered HP’s products to be superior and have purchased multiple computers from your company over the years. However, this experience is rapidly diminishing my confidence in both the quality of HP’s service and its commitment to customers.

To be clear, my issue remains unresolved, and I expect a meaningful response—not another scripted reply. I look forward to hearing exactly what needs to be done to move forward with my warranty claim.

[Max3Aj]

Hi @ImproperSubset, I understand this could be frustrating and we are here to help,

If the steps suggested haven't helped, I would request you to check if you can connect the laptop to a TV or an external monitor to identify if there's a display, once confirmed, we can work on getting the device repaired in warranty. 

We shall continue the conversation in the PM since you've shared the details over there. 

Take care and have a good day.  

Max3Aj

HP Support