Smart Hard Disk Error

[Cecelia323]

I tried to clean my data on this laptop and ran into this issue shown in picture. Is there something I can do on my end to fix it? If not, what can I do to avoid data leak?(At this point I am not sure if the data cleaning is finish or not) 

[Paul_Tikkanen · Accepted solution]

You'll have to install a new NVMe SSD and reinstall the operating system.

Below is the service manual where you can find the SSD removal and replacement procedure:

Maintenance and Service Guide

After you replace the drive, use the HP cloud recovery tool on another PC to create a bootable USB recovery drive that will restore the original HP factory software image on the new drive.

Here is an info link for how to use the utility:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows | HP® Support