Sometimes Spinning Blue Circle on Desktop When Waking in Morning

[lmwapner]

My new AIO is set to turn off screen after 10 minutes and sleep after 20 minutes.   Generally, during the day, it awakens immediately when I type or use the mouse.  The same behavior normally occurs at 5am when we first awaken it.  But on occasion after a long sleep period, the desktop appears, as expected, and the small blue spinning disk appears in the middle of the desktop.  I can do nothing at this point but wait it out, sometimes 5 - 10 minutes.  Then all is well for the rest of the day.

The behavior is annoying.  All drivers are up to date, and a Defender quick scan shows nothing.  The BIOS is at default.

Suggestions?

Thanks!

[Garp_senchau]

@lmwapner, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're experiencing an intermittent delay after your HP All-in-One Desktop awakens from sleep, which can be quite frustrating. Based on your description, it seems like the PC is stuck in some kind of delayed wake-up process, especially after a longer sleep period. Here are some suggestions to help troubleshoot and hopefully resolve the issue:

Check for Background Processes

Sometimes, background processes (e.g., Windows updates, antivirus scans) can cause delays when the PC wakes up. To check this:

Press Ctrl + Shift + Esc to open Task Manager.

Go to the Startup tab and check if there are any programs that could be delaying startup.

Under the Processes tab, see if any background tasks are using up significant resources when the PC first wakes up.

Event Viewer Logs

Windows keeps a log of system events which can sometimes provide insights into what's causing the delay.

Press Win + X and select Event Viewer.

In the Event Viewer, expand Windows Logs and click on System.

Look for any warnings or errors related to Power-Troubleshooter, Kernel-Power, or anything related to sleep/wake states.

If you notice any error codes or unusual entries, those could point to the underlying issue.

Reinstalling Power Management Drivers

Press Win + X and select Device Manager.

Expand System Devices and right-click on Microsoft ACPI-Compliant Control Method Battery or Intel Management Engine Interface.

Select Uninstall device.

Restart your PC, and Windows should automatically reinstall the driver.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[lmwapner]

Thanks for your detailed reply.  I'll work through this, bit by bit.

[lmwapner]

Again, thanks!  I see two startup apps having "high" startup impact.

1)  msedge.exe (22) 

2)   OneDrive.exe

For diagnostic purposes would it be safe to disable these, one at a time, to see if the issue stops?  Do I need these at startup?  When I expand "1" I see 22 apps, most simply described as "msedge", so it is not clear to me what each does.

In any case, can I simply re-enable these apps once my diagnosis is complete.

Thanks!

[Garp_senchau]

Hey @lmwapner,

Thank you for your response

It’s good that you’ve spotted the startup apps with high impact, and it’s safe to disable them temporarily for diagnostic purposes. Here's a breakdown of your two apps and how you can proceed:

msedge.exe (Microsoft Edge)

Purpose: This is the main executable for Microsoft Edge. The "22" apps you see are likely various processes related to Edge, including background services, tabs, extensions, etc. These are not separate apps; they’re just different tasks that Edge runs to manage its operations.

Can you disable it? Yes, you can disable it temporarily to see if it affects the wake-up time. You’ll still be able to launch Edge manually after rebooting, so nothing is lost in the process.

OneDrive.exe

Purpose: OneDrive is a cloud storage service that syncs your files across devices. It runs in the background to ensure your files are always up to date.

Can you disable it? Yes, disabling OneDrive will stop it from starting up automatically, but you can manually open it later if you need to sync files. After the diagnostic, you can re-enable it, and your files will sync again once OneDrive is running.

How to Disable Startup Apps:

To disable Microsoft Edge and OneDrive:

Open Task Manager (Ctrl + Shift + Esc).

Go to the Startup tab.

Right-click on msedge.exe and choose Disable.

Do the same for OneDrive.exe.

Reboot your system and test the wake-up behavior. After disabling these apps, check if the issue with the long delay when waking up from sleep still occurs.

Re-enabling the Apps:

Once you’ve completed your testing, you can easily re-enable these apps:

Go back to Task Manager > Startup tab.

Right-click on msedge.exe and OneDrive.exe.

Choose Enable for both apps.

This will restore them to their normal startup behavior.

If the delay continues after disabling these apps, here are some next steps you can consider:

Event Viewer Logs: Check for any errors in Event Viewer related to sleep/wake issues (Power-Troubleshooter or Kernel-Power logs).

BIOS Update: Even though your BIOS is at default, check the HP support site to see if there are any BIOS updates available. Sometimes these updates can fix power-related issues.

Power Settings: Double-check your Power & Sleep settings to make sure nothing is out of the ordinary there (e.g., hybrid sleep settings, USB selective suspend, etc.).

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[lmwapner · Accepted solution]

Thanks once again.  Odd development.  A few days ago I read somewhere online that older, keyboard/mouse combos on new computers have been known to cause issues similar to this. I have no idea why this would be so.  Nevertheless, I decided to replace the very old HP wireless combo with a new one.  I did this three days ago and since then I've not had the problem of the blue, spinning circle locking things up.  This could, of course, be coincidental.  But there's a chance the older combo was causing the problem.  I may never know with certainty.

[Garp_senchau]

Hey @lmwapner, 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,