Stuck on log in screen

[Cantler]

Log in screen will not allow log in

[Deep_World]

Hi @Cantler,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Do you see any error messages or codes?
• Is the keyboard responding correctly when you type your password?
• Are you using a local account or a Microsoft account to sign in?

In the meantime, here are a few quick troubleshooting steps you can try:

1. Restart your computer – Sometimes a simple reboot clears temporary glitches.
2. Check your keyboard settings – Make sure Caps Lock or Num Lock isn’t interfering with your password entry.
3. Try Safe Mode – Restart your PC and press F11 or Shift + Restart to access recovery options, then choose Safe Mode to see if you can log in there.
4. Use another login option – If you have a PIN, fingerprint, or another account set up, try signing in with that.
5. Run Startup Repair – From the recovery options, select Troubleshoot > Advanced Options > Startup Repair to fix potential boot issues

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World