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01-05-2025 11:07 AM
Product: HP Pavilion 31.5 inch All-in-One Desktop PC 32-b0000i (3N9R4AV)
Operating System: Microsoft Windows 11
My screen suddenly went black, would not boot up again. Does this mean my pc is dead or can it be repaired?
1 REPLY 1
01-05-2025 03:11 PM
Hi Pattisalt9
Please follow the instructions in the guide below to try to fix your problem:
HP PCs - Computer does not turn on, start, or boot
I hope the above is helpful
Welcome to the Community, I am a volunteer
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