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‎02-10-2025 02:06 PM

HP Recommended
Product: OMEN Laptop - 15-en0005nw

I need help with system diagnostics. I clicked to do it it started to restart and then a screen with options opened saying:
"System diagnostics need to be updated".
I would need help where to find the Offical dowoland site and wich things i need to dowoland for the diagnostics to work.

1 REPLY 1

‎02-14-2025 07:31 AM

HP Recommended

Hi @Adam678, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Please follow these steps, 

Download the Latest HP PC Hardware Diagnostics for Windows:

  • Visit the official HP support page for the HP PC Hardware Diagnostics tool:
  • Click on the "Download" button to obtain the latest version of the diagnostics tool.

Install the Diagnostics Tool:

  • Once the download is complete, locate the installer file (usually in your "Downloads" folder) and double-click to run it.
  • Follow the on-screen instructions to complete the installation process.

Run the Diagnostics:

  • After installation, launch the HP PC Hardware Diagnostics Windows application.
  • Follow the prompts to perform the necessary system diagnostics.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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