The HP Support Dashboard fails to add a device with a valid serial number.

[rickmurphy]

The HP Support Dashboard fails to add a device with a valid serial number. The serial number is Edited. Please add that device to my support dashboard. I have screen shots to document that the device is first identified, then reported to be added to the dashboard, but the device never shows up in the dashboard. Also, HP Support needs to open an incident for the defect I have identified in the dashboard, then provide me the incident number until this issue is resolved. Note : HP's AI bot is obviously useless in resolving this incident. 

[Raj_05]

Hi @rickmurphy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue you are experiencing with the HP Support Dashboard, I recommend the following steps.

Verify Serial Number: Double-check that the serial number is entered correctly without any typos.

Check Compatibility: Ensure the device is compatible and supported by the HP Support Dashboard.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[rickmurphy]

Your reply is non-responsive. The machine was auto detected by the HP dashboard.

Please read my post and take appropriate action.  

[Hawks_Eye]

Thanks for replying.

Raj_05 is away for now; however, I'm Hawks_Eye, and I'll be happy to help you out!

My sincere apologies for the inconvenience caused.

I am unable to verify the serial number on Support page, please share the serial number in private message for further assistance.

Regards,

Hawks_Eye

[rickmurphy]

Private message sent.

[Hawks_Eye]

Thanks for your quick response.

I'm sending you a private message to guide you on the next steps.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[rickmurphy]

HP customer support is at an all time low.

NO this was not helpful and your solution is not accepted.

Just so you know, I was a software engineer for over 30 years and it's no surprise people like you are being replaced by bots.

You wasted my time. 

Either HP gets this machine on the dashboard or my next machine will not be from HP.