Touchpad is not working

[ssr1964]

Touch Pad is not working

[Kuroi_Kenshi]

Hi @ssr1964,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure the Touchpad Is Enabled

1. Check Touchpad Settings:
   • Press Windows + I to open the settings.
   • Navigate to Devices > Touchpad and ensure that the touchpad is enabled.
   • Adjust sensitivity settings if needed.

Update or Reinstall Touchpad Drivers

Update Drivers:

• Go to the Official HP Support site.
• Enter your serial number or product name and click Submit.
• Click Software, Drivers, and Firmware.
• Select your Operating System and version then click Submit.
• Expand All Drivers and find the touchpad driver.
• Download and install the latest driver version.

Reinstall Drivers via Device Manager:

• Press Windows + X and select Device Manager.
• Locate Mice and other pointing devices and expand the section.
• Right-click on the touchpad device and select Uninstall Driver.
• Restart your computer, and Windows will attempt to reinstall the driver.

Perform a System Reset

1. Perform a reset:
   • Shut down the computer.
   • Disconnect all external devices.
   • Turn on the computer and press Esc repeatedly until the Startup Menu opens.
   • Select Restart from the options.

Check for Windows Updates

1. Ensure Windows is up to date:
   • Press Windows + I to open Settings.
   • Navigate to Update & Security and click Check for updates.
   • Install any available updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,