Unknown USB Device (Port Reset Failed)

[Sawyduwy]

I got this error and don't know what to do about it. The USB devices wok and I've tried all the methods in the link below. I even did a clean install of Windows to see if it would fix the issue. Nothing has worked. Does anyone know how to fix this?

[Max3Aj]

@Sawyduwy, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating USB issues can be, especially after trying multiple fixes including a clean install. Let's go through a detailed set of steps to help resolve the "Unknown USB Device (Port Reset Failed)" error on your HP All-in-One PC 22-dd2000i.

Update USB Drivers

• Press Windows + X and select Device Manager.
• Expand Universal Serial Bus controllers.
• Right-click each item (especially USB Root Hub and Generic USB Hub) and select Update driver > Search automatically.

Uninstall and Reinstall USB Controllers

• In Device Manager, right-click each USB controller and choose Uninstall device.
• Restart your PC. Windows will automatically reinstall the drivers.

Disable USB Power Saving

• In Device Manager, right-click each USB Root Hub > Properties.
• Go to the Power Management tab.
• Uncheck "Allow the computer to turn off this device to save power".

Check BIOS Settings

• Restart your PC and press Esc or F10 repeatedly to enter BIOS.
• Ensure all USB ports are enabled.
• Save changes and exit.

Perform a Hard Reset

• Shut down the PC and unplug it from power.
• Press and hold the power button for 15–30 seconds.
• Plug it back in and power it on.

Update BIOS and Chipset Drivers

• Visit the official HP support page for your model:
  HP All-in-One PC 22-dd2000i Drivers
• Download and install the latest BIOS and chipset drivers.

Try HP PC Hardware Diagnostics

• Download and run HP PC Hardware Diagnostics for Windows.
• Run a System Test > Component Test > USB Test to check for hardware issues. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support