WIA driver

[Denise0361]

Where do I download a WIA driver for windows 7?   We have purchased a HP color Laser Jet Pro MFP 3301.

I know this computer is old and is just used a back up/

[Dragon-Fur]

@Denise0361 

Welcome to the HP Community --

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@Denise0361 wrote:

Where do I download a WIA driver for windows 7? 

 We have purchased a HP color Laser Jet Pro MFP 3301.

I know this computer is old and is just used a back up/

---

Unfortunately,

The printer is not supported in Windows 7.

Learn about your printer --

 User Guide – HP Color LaserJet Pro MFP 3301-3304/3388 Series

-- What else? --

You can use the printer with a compatible, supported Mobile Device (tablet, phone), supported versions of MacOS, or Linux.

Minimum system requirements

Microsoft® Windows® 11, 10: 32-bit or 64-bit, 2 GB available hard disk space, Internet connection Apple® macOS 12.0 Monterey; macOS 13.0 Ventura; macOS v14 Sonoma; 2GB HD; Internet required

Compatible operating systems

Windows 11; Windows 10; Android; iOS; macOS 12 Monterey; macOS 13 Ventura; macOS 14 Sonoma; macOS 15 Sequoia; Linux [8] [8] Windows Server 2016, Windows Server 2019, Windows Server 2022, Linux (For more information see https://www.developers.hp.com/hp-linux-imaging-and-printing )

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HP App (Mobile) >>> Download / Install - How-to, FAQ, Troubleshooting

                                 << Important -- Fall 2025 >>

HP has replaced the HP Smart Mobile application with the HP App.

The HP App is available at the App Store for your mobile device.

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Color LaserJet Pro MFP 3301-3304 3388 Printer Series

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