-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- AI PCs
- Windows 11 installation issue

Create an account on the HP Community to personalize your profile and ask a question
03-12-2025 12:27 AM
Setup Does Not Support Configuration of or Installation to Disk Connected through a usb or IEEE 1394 Port. I get this message on the ssd hard whenever i try to install the windows 11, i asked someone and he advised to switch the sata to ahci but I can't as i can't see the option in bios, note, my bios is 2018 version .02.04.01 please help
03-18-2025 02:10 PM
@ILV1N, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Windows 11 installation!
We're thrilled to have the opportunity to assist you and provide a solution.
I understand how frustrating it must be to encounter that installation error when trying to install Windows 11 on your SSD. Let’s try to get this sorted out step by step.
First, it’s good to know that your drivers are already set to AHCI and not in RAID mode — that’s a great start. However, there are a few key system requirements for Windows 11 that could be causing the issue:
TPM 2.0: Windows 11 requires a Trusted Platform Module (TPM) 2.0 chip. You can check if TPM is enabled by following these steps:
- Press Windows + R, type tpm.msc, and press Enter.
- If it shows "The TPM is ready for use" and the version is 2.0, you're good to go. If not, you may need to enable it from the BIOS under the Security settings.
Secure Boot: Make sure Secure Boot is enabled in the BIOS:
- Restart your system and enter the BIOS (usually by pressing F10 or Esc during boot).
- Navigate to the Boot section and enable Secure Boot if it’s not already enabled.
UEFI Mode: Windows 11 requires your system to be running in UEFI mode rather than Legacy mode:
- In the BIOS, check under Boot Mode and set it to UEFI if it's available.
Other Requirements: Ensure that your device meets the other minimum requirements — a 64-bit processor, at least 4GB of RAM, and a 64GB storage device.
Once you’ve adjusted these settings, try installing Windows 11 again. Let me know if you run into any issues — happy to help further! 😊
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
ZOEY7886
I am an HP Employee