all on a sudden my keypad stopped working, only power button is working.

[taslim192]

all on a sudden my keypad stopped working, only power button is working.

[Garp_senchau]

@taslim192, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

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Also, could you let me know:

When you turn on the laptop, do you see any blinking lights (usually near the Caps Lock or power LED)?

Can you access the BIOS/UEFI?

Is the display blank, or does it show any errors?

We're looking forward to helping you get back up and running! 

Regards, 

[taslim192]

Not blinking while system restarted.i can access bios using external not with the system keyboard 

[Garp_senchau]

Hey @taslim192, 

Thank you for your response

External Keyboard Works:

Since the external keyboard works fine, the OS isn’t blocking all input, so it’s likely the built-in keyboard or its connection.

Try a Hard Reset:

Power off the laptop, unplug charger and external devices, remove battery if possible, then hold power button for 15-20 seconds to discharge any residual power. Then power back on.

Update or Reset BIOS:

Since you can access BIOS with external keyboard, check if there’s a BIOS update available, or reset BIOS to defaults.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,