battery check

[cathreena19]

I am writing to request assistance with a battery issue on my HP laptop. I purchased the laptop in January 2025 in ISRAEL .

I have recently relocated to Portugal and am currently residing here. I need to have the battery checked as I suspect it may be faulty. Could you please advise me on the steps I need to take to have my laptop's battery inspected and potentially replaced under warranty?

As I do not currently speak Portuguese, I would greatly appreciate it if all correspondence and service arrangements could be conducted in English.

Please let me know what options are available to me for servicing my laptop in Portugal.

Thank you for your time and assistance.

Edited

[Max3Aj]

@cathreena19, Welcome to the HP Support Community 

  

I understand you are facing an issue with your battery. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support