blue Screen with error code 0*80

[MisterB205]

my HP Victus 15 gets a blue Screen with error code 0*80, after 5 min or so frm pulging my chargeur it happened on very light use like zoom call , my bios is up to date and the diagnostics shows that my battery is healthy , my laptop is 1 year old

[Deep_World]

Hi @MisterB205,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the blue screen appear only when the charger is plugged in, or does it also happen on battery power?
• Do you see any additional error text besides the code?

 Troubleshooting Steps You Can Try

• Check Windows Event Viewer: After a crash, open Event Viewer → Windows Logs → System. Look for critical errors around the time of the blue screen. This can give clues about the driver or hardware involved.
• Update Power Management Drivers: Even if BIOS is up to date, make sure chipset and power management drivers from HP’s support site are installed. These often fix charging‑related crashes.
• Disable Fast Startup: In Power Options → Choose what the power buttons do, disable Fast Startup. It sometimes causes instability when switching between battery and AC power.
• Run Windows Memory Diagnostic: Faulty RAM can cause blue screens. Type Windows Memory Diagnostic in the Start menu and run the test.
• Check for Windows Updates: Ensure you’re on the latest cumulative update for Windows 11, as Microsoft frequently patches blue screen issues.
• Safe Mode Test: Boot into Safe Mode and plug in the charger. If the crash doesn’t occur, it may be a driver conflict rather than hardware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World