can not connect HP Chromebook x360 with Epsom ET-2400 Printer w/USB

[Mike0623]

My HP Chromebook x360 recognizes my ET-2400 Epsom Printer but the result comes back "Failed   Printer Unreachable" The connection is USB cord.  The problem goes and comes...I have been able to make 2 copies...So the machines are compatible.  I have gone through the Setup instructions 50 times to no avail...

[Max3Aj]

@Mike0623, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble maintaining a stable USB connection between your HP Chromebook x360 14a-ca0000 and your Epson ET-2400 printer. Since you've been able to print a couple of times, it's likely a connectivity or driver communication issue rather than incompatibility.

Here are some steps to help resolve the “Printer Unreachable” error:

Check USB Cable and Port

• Ensure the USB cable is securely connected on both ends.
• Try a different USB port on your Chromebook.
• If possible, test with a different USB cable to rule out cable issues.

Restart Devices

• Power off both the Chromebook and the printer.
• Disconnect the USB cable.
• Wait 30 seconds, then reconnect and power both devices back on.

Update Chromebook OS

• Go to Settings > About Chrome OS > Check for updates.
• Install any available updates and restart your Chromebook.

Remove and Re-add the Printer

• Go to Settings > Advanced > Printing > Printers.
• Remove the Epson ET-2400 if listed.
• Reconnect the USB cable and wait for the printer to be detected.
• If not detected automatically, click Add Printer and follow the prompts.

Use Epson Print Extension (if needed)

• Some Epson printers require the Epson Print Extension for Chrome OS.
• Visit the Chrome Web Store and search for Epson Print Enabler or check Epson’s support site for Chromebook compatibility.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support