changing from 2x8gb ram to 2x16 bootloop

[Mitza1]

Hello guys,

I wanted to upgrade from 2x8 gb ram to 2x16, bought ones with same speed. I placed them in the position where old ones were, slots 2 and 4. They work, the pc sees them but i can't change the speed. I upgraded from 16GB of RAM (which ran at 3200MHz) to 32GB, but now the speed is 2133MHz. If I enable XMP, the PC no longer starts — it boots but doesn't turn on properly. Also, if i change the speed in custom settings, the pc goes again in a boot-loop, but this time, after about 10 minutes it turns on... but with default settings.

Does anyone have any idea what could be wrong?

[Max3Aj]

@Mitza1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're experiencing a frustrating issue with your RAM upgrade. Here are a few steps and considerations that might help resolve the problem:

Check Compatibility: Ensure that the new RAM modules are fully compatible with your laptop's motherboard. Even if the speed matches, there could be other compatibility issues.

BIOS/UEFI Settings: If XMP profiles are causing boot loops, it might be due to the motherboard not supporting those profiles properly. You might want to check if there's a BIOS update available for your laptop that could improve compatibility.

Single Stick Test: Try booting your laptop with just one of the new RAM sticks installed. This can help identify if one of the sticks is faulty.

Clear CMOS: Resetting the CMOS can sometimes resolve boot loop issues. This can be done by removing the CMOS battery for a few minutes or using the reset jumper on the motherboard.

Manual Configuration: If XMP profiles are not working, you might need to manually set the RAM speed and timings in the BIOS/UEFI. However, be cautious with this approach as incorrect settings can cause instability

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support