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‎05-16-2025 02:48 PM

HP Recommended
Product: HP LaserJet Pro M102w Printer
Operating System: Microsoft Windows 10 (32-bit)

The printer is no longer able to connect wirelessly to the computer.  It was working fine until we got a new router from Spectrum.  We had to put a new passcode from the router to connect to the computer. Once we did, the computer connects to the internet fine.  But the computer not to the printer.  Is there a way to put that new passcode from  the router into the 6 year old printer?

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1 REPLY 1

‎05-16-2025 06:59 PM

HP Recommended

@David9298 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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