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05-16-2025 02:48 PM
The printer is no longer able to connect wirelessly to the computer. It was working fine until we got a new router from Spectrum. We had to put a new passcode from the router to connect to the computer. Once we did, the computer connects to the internet fine. But the computer not to the printer. Is there a way to put that new passcode from the router into the 6 year old printer?
05-16-2025 06:59 PM
Welcome to HP Support Forum. Please use the following Guide:
https://support.hp.com/us-en/document/ish_1736500-1626554-16
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.
Regards.
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