desktop intel core i3 will not come back on to bit locker key screen which i now have please help

[DAWNNUNNERY]

i cannot get back to the bit locker key enter screen which i have now found. i tried to go around it and it did not work by rebooting and rebuilding. now i cannot get it to turn on. can someone please help

[Max3Aj]

@DAWNNUNNERY, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble getting your HP All-in-One PC 24-df1000i back to the BitLocker recovery key entry screen after trying to bypass it. I’ll guide you through the steps to help resolve this.

Perform a Hard Reset

Sometimes a hard reset can help the system reinitialize and return to the BitLocker screen.

• Turn off the PC completely.
• Unplug the power cable.
• Press and hold the power button for 15 seconds.
• Reconnect the power cable and turn the PC back on.

Check if the BitLocker screen appears.

Access BitLocker Recovery via Startup Repair

If the screen still doesn’t appear:

• Turn on the PC and force shut it down (hold the power button) as soon as the HP logo appears. Repeat this 3 times.
• On the 3rd restart, Windows should enter Recovery Mode.
• Select Advanced Options > Troubleshoot > Advanced Options > Startup Repair.
• Let the process complete and see if it redirects to the BitLocker screen.

Use a Bootable USB (if needed)

If the system won’t boot at all:

• Create a Windows 11 installation media using another PC: Create Windows 11 Installation Media
• Boot your HP PC from the USB.
• Select Repair your computer > Troubleshoot > Advanced Options > Command Prompt.
• In Command Prompt, type:

  manage-bde -unlock C: -RecoveryPassword YOUR-RECOVERY-KEY

Replace YOUR-RECOVERY-KEY with the actual BitLocker key.

 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support