does the customer support feel like a scam?

[goldtoothgirl]

I just out in a work order, they charged me before the repair.  The speaker almost sounded AI, I am supposed to wait 1 hour for the email order number and receipt.  It took over 40 minutes to order, and the process for the operator to process the order was lengthy.  I called the number given, it just feels shading. Anyone else get that vibe but it worked out ok?

[Deep_World]

Hi @goldtoothgirl,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

To help me understand the situation better, could you please share a bit more information if you have logged a case for this with the HP Support ?

I’d like to help you sort this out and make sure everything is legitimate and moving in the right direction. When you have a moment, could you share the case ID or repair order number they said would be emailed to you?

That will help me understand what you were given and guide you on the next steps to confirm whether everything is correct and secure.

To help us get started on resolving your issue, could you please share unit's serial number or Case ID and any sensitive information like your HP unit's serial number or product number or Case ID share it via private message! 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World