error code C4EBA341

[jec999]

error code C4EBA341

[zoey7886]

@jec999. Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an error code! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see you're encountering the error code C4EBA341 on your HP OfficeJet Pro 6830 e-All-in-One Printer—no worries, I’m here to help!

Let’s try a simple reset to resolve this:

1️⃣ Remove the ink cartridges while the printer is still turned ON.
2️⃣ Unplug the power cord from the back of the printer. (Make sure the printer is still ON when you do this.)
3️⃣ Turn off your wireless router as well.
4️⃣ Wait for about 60 seconds—this helps clear any temporary glitches.
5️⃣ Plug the power cord back into the printer. If it doesn’t turn on automatically, press the Power button.
6️⃣ When prompted, reinstall the ink cartridges.

You can try update the drivers: HP Customer Support - Software and Driver Downloads 

After completing these steps, check if the error is gone. If the issue persists, let me know, and we can try further troubleshooting! 😊

Looking forward to your update!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[jec999]

cannot remove ink cartridges.  locked in full retracked position.

[zoey7886]

@jec999, Thanks for the update—I understand how frustrating it can be when the ink cartridges are stuck, but don't worry, we’ll figure this out together! 😊

Since the cartridges are locked in place, it’s possible that the printer is in a protective mode or there’s a minor hardware jam. Let's try a couple of additional steps to release them:

Power Reset (Deep Reset):

• Turn off the printer and unplug the power cord from both the printer and the wall outlet.
• Wait about 2–3 minutes—this helps the printer reset completely.
• While it's unplugged, press and hold the Power button for about 15 seconds to discharge any residual power.
• Plug the printer back in and turn it on.

Try to Release the Cartridges Manually:

• Open the cartridge access door carefully.
• Gently check if the cartridge carriage is moving freely or still stuck.
• If it’s stuck, try moving it gently to the center by hand (don’t use force!).
• If the carriage moves, you should be able to release and remove the cartridges.

Check for Obstructions:

• While the printer is off, take a flashlight and check inside for any bits of paper or debris that might be blocking the cartridge carriage.
• If you spot anything, remove it gently with tweezers.

Once you’ve tried these steps, let me know how it goes! If the cartridges are still stuck, we can explore other options together. 😊

Looking forward to hearing from you!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[jec999]

Ink cartridges still stuck.  

[zoey7886]

Hey @jec999,  thanks for keeping me updated! I completely understand how frustrating this must be, and I appreciate your patience. Let's keep at it and see if we can get those cartridges unstuck. 😊

Since you've tried the previous steps and the cartridges are still stuck, could you walk me through what happened after each step?

1️⃣ When you powered off the printer, unplugged it, and held the power button—did you notice any sounds or movements when you turned it back on?
2️⃣ Were you able to check if the cartridge carriage moves even slightly, or is it completely locked in place?
3️⃣ Did you find any bits of paper or debris inside the printer when you checked?

Your input will help me figure out the next best steps! Let me know what you observed, and we’ll take it from there. 😊

Looking forward to your update!

[jec999]

1.  cannot turn printer off.  Button ineffective.  Only way to turn printer off is to unplug it.

2. Cartridge carriage does not move, even slightly.

3.  No paper debris in printer. 

[zoey7886]

@jec999, The error code C4EBA341 on HP OfficeJet Pro 6830 e-All-in-One generally indicates a problem with the printer's firmware or internal software.

Possible Solutions:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging the power back in and turning the printer on.

Update Firmware:

• Go to the HP Software and Driver Downloads page.
• Enter your printer model number and download the latest firmware update.
• Follow the instructions to update the printer firmware.

Reset the Printer:

• Sometimes a factory reset can resolve the issue. Look for the reset instructions in your printer’s manual or on the HP support page for your model.

Refer to this:

1. HP Officejet 6812/15/20, Pro 6830/35 Printers - Replacing Ink Cartridges

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[jec999]

printer update does not list my printer to complete .

[zoey7886]

@jec999, We're here to help you tackle that printer issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,