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06-09-2025 07:13 AM
@davion77898954, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Bluetooth issue!
We're thrilled to have the opportunity to assist you and provide a solution.
Ensure Bluetooth is Enabled:
- Go to your device settings to check if Bluetooth is turned on.
Update Firmware:
- Use the Poly Lens application to update your headset's firmware.
- Ensure that only one application is opened at a time.
- Navigate to Settings > Sensors & Presence in the Poly Lens application to enable headset control functionality.
USB Cable Update:
- Update the headset using the USB Cable, or when it’s paired to the Poly BT USB adapter.
Pairing a Bluetooth Headset with HP Devices
If you are using an HP device like the VVX series phone, follow these steps:
Access Bluetooth Settings:
- Press the Settings button on your device.
- Select Basic.
- Scroll down and choose Bluetooth Settings.
- Turn on the Bluetooth Radio option.
Manage Bluetooth Headsets:
- Press the back arrow to return to the previous menu.
- Select Manage Bluetooth headsets.
- Select Scan to find available devices.
Pair and Connect:
- Place your headset into discoverable mode.
- When found, the headset name will appear on the screen.
- Select the headset and press the Add soft key.
- Once added, press the Connect soft key to start using the headset.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee