how to install a okb

[davion77898954]

my Bluetooth is not working 

[zoey7886]

@davion77898954, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Bluetooth issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Ensure Bluetooth is Enabled:

• Go to your device settings to check if Bluetooth is turned on.

Update Firmware:

• Use the Poly Lens application to update your headset's firmware.
• Ensure that only one application is opened at a time.
• Navigate to Settings > Sensors & Presence in the Poly Lens application to enable headset control functionality.

USB Cable Update:

• Update the headset using the USB Cable, or when it’s paired to the Poly BT USB adapter.

Pairing a Bluetooth Headset with HP Devices

If you are using an HP device like the VVX series phone, follow these steps:

Access Bluetooth Settings:

• Press the Settings button on your device.
• Select Basic.
• Scroll down and choose Bluetooth Settings.
• Turn on the Bluetooth Radio option.

Manage Bluetooth Headsets:

• Press the back arrow to return to the previous menu.
• Select Manage Bluetooth headsets.
• Select Scan to find available devices.

Pair and Connect:

• Place your headset into discoverable mode.
• When found, the headset name will appear on the screen.
• Select the headset and press the Add soft key.
• Once added, press the Connect soft key to start using the headset.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,