job stuck in print queue

[1950help]

job stuck in HP print queue, tried cancelling and it didn't work, then guided to stop print spool but no option highlighted

[Garp_senchau]

@1950help, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Press and hold the power button for 30 seconds.

4. Plug the power cord back in.

5. Turn on the printer.

Restart the Print Spooler Service 

• Type services in the search box and press Enter. This will open the Services window.
• Scroll down and find the Print Spooler service.
• Next, right click on it and select restart.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, I suggest you refer this guide: HP printers - Print jobs stuck in print queue (Windows, macOS) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,