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- HP Community
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- laptop keyboard backlight not working

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05-28-2025 08:07 AM
@GrocerJim, Welcome to the HP Support Community! We're stoked to have you on board!
To help us get started on resolving your issue, could you please share your HP unit's product number with us?
Need help finding your product number? We've got you covered! Check out this handy guide: Click here
We're looking forward to helping you get back up and running!
Regards,
Garp_Senchau
I am an HP Employee
06-01-2025 06:47 PM
@GrocerJim,Thank you for your response. Unfortunately, I wasn't able to find any information regarding the product ID.
To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!
Need help finding your product number? No worries! Check out this handy guide:
https://support.hp.com/in-en/document/ish_2039298-1862169-16
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.
You can use this link as well:
Private Messages - HP Support Community
We're looking forward to helping you get back up and running!
Best regards,
Garp_Senchau
I am an HP Employee
06-07-2025 05:52 AM
@GrocerJim, Thank you for your response,
I’m currently unable to find any information based on the details you’ve provided. Could you please verify the information or share the specific model name? This will help me better understand the unit you’re referring to and allow me to provide you with the most accurate assistance.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee
06-11-2025 06:37 AM
Hey @GrocerJim,
Thank you for your response
Please press the action key (4) and let me know whether the backlight turns on.
Regards,
Garp_Senchau
I am an HP Employee
06-13-2025 04:29 AM
Thank you for your response. The map photo of keyboard you provided does not match my laptop for the function keys. F4 is for multiple display options. Please note the F5 is blank and honestly never seen a blank function key before.
Any other troubleshooting tips?
Thanks,
Rob
06-14-2025 06:53 AM
Hey @GrocerJim,
Thank you for your response
It looks like the keyboard doesn't have a backlight option in the function keys. If that's the case, it's possible that the keyboard doesn't actually have a backlight feature.
Just to confirm, was the backlight working previously? Did you notice any backlight at all before?
Let me know, and I can guide you to a better solution.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee