laptop with windowas 11 will not wake up from sleep mode

[TFlash]

My HP 14 laptop PC series ( running windows 11)  does not start / wake up from sleep or hibernation mode . I have only had if for a few months and im up tp date with all the drivers and updates.. any advice / support will be appreciated

[Max3Aj]

@TFlash, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP 14-dq0000 Laptop PC running Windows 11 is not waking up from sleep or hibernation mode. Let’s go through a few steps to resolve this issue.

Update BIOS and Drivers

Even if Windows updates are current, it's important to ensure the BIOS and chipset drivers are also up to date.

• Visit the HP Support page.
• Enter your product: HP 14-dq0000 or use your serial number.
• Download and install the latest BIOS and Intel Chipset drivers.

Change Power Settings

Sometimes, Windows power settings can interfere with wake functionality.

• Press Windows + X → Power Options → Additional power settings.
• Click Change plan settings next to your selected plan.
• Click Change advanced power settings.
• Expand Sleep → Set Allow hybrid sleep to Off.
• Expand USB settings → USB selective suspend setting → Set to Disabled.
• Click Apply and OK.

Disable Fast Startup

Fast Startup can sometimes cause wake issues.

• Go to Control Panel → Power Options → Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended).
• Click Save changes.

Check Device Manager for Wake Permissions

Ensure your keyboard and mouse are allowed to wake the laptop.

• Press Windows + X → Device Manager.
• Expand Keyboards and Mice and other pointing devices.
• Right-click each device → Properties → Power Management tab.
• Check Allow this device to wake the computer.

Run HP Hardware Diagnostics

To rule out hardware issues:

• Turn off the laptop.
• Press the power button and immediately press Esc repeatedly.
• Press F2 to open HP PC Hardware Diagnostics.
• Run the System Test and Component Tests for memory and hard drive. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[TFlash]

Many thanks for the solutions Max3AJ i will surely try all  the above and let you know how i get on

many thanks for reaching out

[Max3Aj]

@TFlash, Thank you for your response. 

Please do keep us posted. 

Max3Aj

HP Support