my hp 8715 is printing a complete size document only it is small dimensions in the upper left corner

[Avalanche111]

my hp 8715 is printing a complete size document but only in small dimensions and only in the upper left corner of the page. The computer i am using is an older Toshiba, Satellite and it is connected to my all in one printer by  usb hard wire. No wireless  communication is involved. 

[Max3Aj]

@Avalanche111, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP OfficeJet Pro 8715 is printing the full document content, but it's appearing in a small size in the upper-left corner of the page. Since you're using a USB connection with an older Toshiba Satellite laptop, let's walk through a few steps to resolve this:

Check Page Scaling in Print Settings

• Open the document you're trying to print.
• Go to File > Print.
• In the print dialog box, look for Page Scaling, Size Options, or Fit to Page.
• Make sure it's set to "Fit to Printable Area" or "Actual Size", not "Custom Scale" or a reduced percentage.

Verify Paper Size Settings

• Go to Control Panel > Devices and Printers.
• Right-click your HP OfficeJet Pro 8715 and select Printing Preferences.
• Under the Paper/Quality or Advanced tab, ensure the paper size is set to Letter (8.5 x 11 in) or your preferred size.
• Click Apply and OK.

Update or Reinstall the Printer Driver

Sometimes older drivers can cause scaling issues. Here's how to update:

• Visit the official HP support page: Official HP® Support
• Download and install the Full Feature Software and Driver for your operating system.
• After installation, restart your computer and try printing again.

Test with a Different Application

Try printing the same document from another app (e.g., WordPad, Notepad, or Adobe Reader) to see if the issue persists. This helps isolate whether the problem is app-specific.
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support