pavillion ssd issue

[adhishree]

I would like to express my concern regarding the lack of progress on my laptop complaint, which was registered last Saturday. My case number is 912261014560. It has now been a week, and I have still not received any meaningful update regarding the status of my case or when the issue will be addressed.

The continued delay is causing significant inconvenience, as I am unable to carry out important work without my laptop. I request you to treat this matter as urgent and provide me with a clear update at the earliest.

If the complaint has already been assigned to a service/care centre, please provide me with their complete contact details immediately so that I can contact them directly and follow up on my case. I would appreciate a prompt resolution, as a delay of one week without any proper progress or communication is unacceptable.

[Hawks_Eye]

Hi @adhishree 

Welcome to the HP Support Community! We're here to help you get back up and running.

I would require few information to check and escalate if needed, please share them in private message for further assistance.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye