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HP Recommended
HP Notebook - 15s-du0094tu
Microsoft Windows 11

hi . whenever i am trying to open downloaded pic bad image exe error coming. also microsoft photos app not working. same error exist.

1 REPLY 1
HP Recommended

@mohan10000000, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
The “Bad Image” error usually indicates that a program or its associated DLL files are corrupted, missing, or incompatible with the system. Since you're experiencing this with Photos app and downloaded images, the problem likely lies with corrupted system or app files.

 

Fix Steps for Bad Image Error in Photos App on Windows 11

Repair or Reset Microsoft Photos

  • Go to Settings > Apps > Installed apps.
  • Search for Photos.
  • Click the three dots next to it > Advanced options.
  • Click Repair. If that doesn’t fix it, click Reset.

Reinstall Microsoft Photos via PowerShell

  • Right-click Start > select Windows Terminal (Admin).
  • Paste the following command and press Enter: 
    Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
     
  • Then reinstall it using:
    Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    Start-Sleep -Seconds 5
    Start-Process "ms-windows-store:"

Search for Microsoft Photos in the Microsoft Store and reinstall it.
 

Run System File Checker (SFC) and DISM

Corrupted system files could cause the error.

  • Open Command Prompt as Administrator.
  • Run these commands one by one:
    sfc /scannow
    DISM /Online /Cleanup-Image /RestoreHealth

Wait for them to complete and then restart your system.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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