• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-26-2025 01:05 PM - edited ‎02-26-2025 01:07 PM

HP Recommended
Product: HP OmniStudio X 31.5 inch All-in-One Desktop PC 32-c0000 (9T0G1AV)

My PC came back today from HP Repairs, , the stand is damaged and unusable and the back of the stand mount on PC is also damaged, the screen is dull and scratched and looks like it is years old, not 6 weeks old and immaculate as it was went sent off for repair.  The stand has scratches on it,  the bottom silver bevel on PC is not snug  to the screen at one end.  The power cable is either not mine or had end up with scratches all l over it.  The unit just feels and looks dirty. In fact  if it were not for the serial number I would have said it is a not the PC I sent to HP.

I have not tried to turn the PC on so can't confirm if the original issue is fixed or not. 

Today calling support line, 4 time as soon as I told the adviser what the issues were the line went dead, it felt that advisers just did not wish to help me..

Needless so say I am not impressed at all. This is now my second PC from HP, in the last coupe of months due to a faut, so no not impressed at all.

 

Now wating for some to get back to me, when?

 

Any advice?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.