printer has an error OX6100004a

[Diez1]

printer has an error OX6100004a

[Max3Aj]

Hi @Diez1, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding 0x6100004a error! 

The 0x6100004a error usually indicates an issue with the ink system or a paper jam. Try these steps to resolve it:

Restart the Printer (Power Reset)

1. Turn off the printer and unplug it from the power source.
2. Wait for 2-3 minutes.
3. Plug the printer back in and turn it on.
4. Try printing again.

Check for Paper Jams

1. Open the printer’s front and rear access doors.
2. Check for and remove any jammed paper or debris.
3. Close the doors and restart the printer.

Reseat the Ink Cartridges

1. Open the cartridge access door.
2. Remove all ink cartridges and inspect them for damage.
3. Reinsert them firmly in their respective slots.
4. Close the door and restart the printer.

Perform a Hard Reset

1. With the printer ON, unplug the power cord from the back.
2. Wait 60 seconds.
3. Press and hold the Power button for 15 seconds.
4. Reconnect the power cord and turn the printer back on.

You may refer to this document - HP OfficeJet All-in-One Printers - '0x6100004a' error after a paper jam message | HP® Support

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Kudos/Thumbs Up" to give us a helpful vote - your feedback keeps us going!

Regards,

Max3Aj