printer issue

[murari4]

printer e4 error

[Kuroi_Kenshi]

Hi @murari4,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Any Obstructions:

• Turn off the printer and unplug it from the power source.
• Open the cartridge access door.
• Look for any paper jams or foreign objects obstructing the carriage movement.
• If you find any paper or debris, carefully remove it.

Manually Move the Carriage:

• With the printer off, gently try to move the carriage to the left and right to ensure it moves freely.
• Make sure nothing is blocking the carriage's path.

Reinstall Ink Cartridges:

• Remove all ink cartridges.
• Inspect the cartridges for any issues and clean the contacts with a lint-free cloth if necessary.
• Reinstall the ink cartridges securely in their correct positions.

Check Cartridge Latches:

• Ensure the cartridge latches are securely closed.
• Ensure the cartridges are properly seated.

Reset the Printer:

• Close the cartridge access door.
• Plug the printer back into the power source and turn it on.
• Sometimes, a simple reset can clear the error.

Firmware Update:

• Check for any firmware updates for your printer. You can do this through the HP Smart app or the HP support website.
• Updating the firmware may resolve the error.

Perform a Printer Reset:

• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and then reconnect the power cord to the printer.
• Turn the printer back on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,