printer prints but wont scan from laptop

[123MO]

my hp printer,  use to scan and print from my laptop but now prints but scanner on found

[Max3Aj]

@123MO, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP printer is printing fine but no longer scans from your laptop. Let’s work through this together.

Here are a few steps to help resolve the issue:

Check Scanner Connection

• Make sure your printer is powered on and connected to the same network as your laptop (Wi-Fi or USB).
• If using Wi-Fi, try restarting your router and reconnecting the printer.

Reinstall the Printer Drivers

Sometimes the scanner driver may become corrupted or outdated:

1. Go to Control Panel > Devices and Printers.
2. Right-click your printer and choose Remove device.
3. Visit HP Software and Driver Downloads and reinstall the latest full-feature driver for your printer model.

Test Scanning

• Try scanning using the HP Smart app or Windows Fax and Scan.
• If it works in one app but not another, the issue may be app-specific. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support